90-Day Guarantee
You may request a refund within 90 days of your delivery date for your purchase price, subject to verification and this policy.
Returns and Exchanges
To start a return or exchange, contact support with your order number and reason for return. We will provide next steps.
In some cases, we may process a refund without requiring the physical return of product.
- Submit requests within 90 days of delivery
- Include order number and contact email
- Allow 5-10 business days after approval for funds to post
Shipping Fees and Processing
Within the 90-day guarantee window, approved refunds include amounts paid for product and shipping. We do not charge restocking fees.
Product Quality Commitment
If a product arrives damaged, defective, or incorrect, contact us promptly and we will replace or refund the affected item.
How to Contact Us
Support: info@usamedical.com | Text: (323) 352-9131. Please include your order number for the fastest resolution.